FAQ
❓1. What material are your puzzles made of?
Our puzzles are made of natural wood with smooth and burr-free surfaces, suitable for a variety of creative methods such as painting, lettering, laser engraving, etc.
❓2. Does the puzzle have pre-printed patterns or graphics?
No. All puzzles are blank designs, which are convenient for users to doodle, DIY or customize freely.
❓3. What are the options for puzzle size and number of pieces?
We offer a variety of sizes and combinations of puzzle pieces. You can check the specific specifications on the product page and choose the right style.
❓4. Do you accept personalized customization?
The current product is a blank wooden puzzle, which does not include personalized pattern printing. If you have special customization requirements, you can contact customer service to find out if it is feasible.
❓5. How long will it take to ship after placing an order?
Orders are usually shipped as soon as possible after payment is confirmed. The specific delivery time may vary depending on inventory status or order volume.
❓6. Which countries are shipped? How much is the shipping cost?
We support international delivery. The specific countries and shipping costs will be automatically displayed on the checkout page according to the delivery address.
❓7. What should I do if there is a problem with the product?
If the product is damaged or has quality problems during transportation, please contact us as soon as possible after receiving it and provide photos as proof. After confirmation, we will arrange for reissue or refund.
❓8. Can I return the product for personal reasons?
Yes, but the following conditions must be met:
The product is unused, undamaged, and well packaged
The return shipping cost is borne by the customer
Customized products do not support unconditional returns
❓9. How to contact customer service?
If you have any questions, please contact us through the following methods:
luckypark@designyourpuzzle.com
