PRIVACY POLICY
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit and use the www.designyourpuzzle.com website. We respect and are committed to protecting your privacy.
1. What Information We Collect
We may collect the following types of information when you browse or place an order:
Identity information: such as name, email address, phone number
Order information: such as delivery address, payment information (processed only through secure payment platforms)
Device information: such as IP address, browser type, visited pages and time, etc.
Communication content: such as inquiries, feedback, requests sent by you via email or form
2. How We Use This Information
The information we collect is only used to:
Process and ship your order
Provide customer support and after-sales service
Improve website performance and user experience
Send you order updates, promotions or related notifications (only with your consent)
Prevent fraud or illegal activities
We will not sell or rent your personal information to third parties for marketing purposes.
3. Information Storage and Security
Your information will be securely stored on protected servers. We take technical and management measures to protect your data from unauthorized access, disclosure, tampering or destruction.
All payment information is encrypted through secure payment gateways (such as Stripe, PayPal, etc.), and we will not directly save your bank card information.
4. Third-party services
In the following cases, we may share information with trusted third parties for the purpose of completing services only:
Logistics distribution service providers (for delivery)
Payment service providers (for transaction processing)
Website analysis tools (such as Google Analytics)
Email sending platform (for sending emails you subscribe to)
These service providers only access your information to the extent necessary to complete their service functions and are subject to confidentiality obligations.
5. Cookies and tracking technologies
We use cookies to optimize your browsing experience, including:
Remember your shopping cart content
Analyze website access behavior
Provide personalized content display
You can manage or disable cookies through browser settings, but some functions may be limited.
6. Your rights
Subject to applicable law, you have the following rights:
Request access to, correction or deletion of your personal information
Withdraw your consent to the use of your data
Refuse to receive marketing emails (through the “unsubscribe” link in the email)
File a complaint with the relevant data protection authority (if you are located in the EU and other regions)
To exercise these rights, please contact us using the contact information below.
7. Contact information
If you have any questions about this Privacy Policy, or want to manage your personal information, please contact:
luckypark@designyourpuzzle.com
We are committed to maintaining the security of your information and providing you with a clear and transparent privacy protection experience.
