Terms of Service

Welcome to www.designyourpuzzle.com (the "Website"). Please read the following terms and conditions carefully before using the Website or making any purchases. By accessing and using the Website, you agree to be bound by these terms and conditions.

1. User Eligibility and Account Security

• By accessing the Website, you are deemed eligible to enter into legally binding agreements.
• You are responsible for maintaining the accuracy and confidentiality of your account information.
• You are solely responsible for any activities or liabilities arising from unauthorized use.

2. Product Information and Ordering

• We strive to accurately describe all product information, but we do not guarantee exact matches (e.g., wood grain or size variation is normal).
• A confirmation email will be sent after order submission, serving only as a receipt notification.
• The Website reserves the right to refuse or cancel any order, especially if out of stock, priced incorrectly, or suspected of fraud.

3. Prices and Payment

• All prices include applicable taxes but exclude shipping costs.
• Payments must be completed through secure methods (e.g., credit card, PayPal).
• If payment fails, we reserve the right to suspend the order.

4. Shipping and Delivery

• Orders are shipped after successful payment.
• Delivery times depend on the destination, chosen shipping method, and customs clearance.
• If undelivered due to incorrect address, refusal, or no recipient, the customer bears the cost.

5. Return and Refund Policy

• If products are damaged or defective upon arrival, contact customer service with photos for confirmation and resolution.
• Returns for personal reasons must be unused, undamaged, and shipping costs covered by the customer.
• Personalized/custom products are non-refundable unless defective.

6. Intellectual Property Statement

• All website content (text, images, design, layout) is copyright protected and may not be used commercially without authorization.
• Users uploading creative or customized content must ensure it does not violate third-party rights.

7. User Behavior

• Do not use false information to register or order.
• Do not upload illegal, violent, defamatory, or infringing content.
• Do not disrupt the website or perform network attacks.
• Do not impersonate others or customer service.
• Violations may lead to restriction, suspension, or termination of access.

8. Third-party Links

• This Website may include links to third-party sites (e.g., payment or shipping services). We are not responsible for their content, security, or privacy policies.

9. Right to Change Terms

• The Website may update these terms at any time. Continued use after publication means you accept the changes.

10. Contact Information

If you have any questions or complaints regarding these terms, please contact us at:

Email: luckypark@designyourpuzzle.com

By using this website, you acknowledge that you have read, understood, and agreed to these terms and conditions.